📜 TERMS AND CONDITIONS OF HIRE

Charlies UK Events Ltd
Trading as Charlie’s Crazy Bouncy Castles
Last Updated: 1 March 2025

1. Definitions

Company – Charlies UK Events Ltd trading as Charlie’s Crazy Bouncy Castles
Hirer / Client / You – The person, organisation, school or venue making the booking
Equipment – Any inflatable, soft play, game, machine or hire item supplied
Booking Fee – Non-refundable payment required to secure a booking
Event Date – The agreed hire date

2. Formation of Contract

A legally binding contract is formed once a booking is accepted and the booking fee is paid.
By booking, you confirm you are over 18 and agree to these Terms.

3. Bookings & Availability

Availability does not guarantee delivery/collection times.
Outdoor hires are typically delivered between 06:30 – 11:00 and collected from 17:00 onwards unless agreed otherwise.

The Hirer is responsible for:

• Venue permission
• Landowner consent
• Any required licences

4. Payments

• Booking fee is non-refundable
• Full balance must be paid before delivery
• We operate a cashless system – no payments are taken on site
• Failure to pay may result in cancellation

We reserve the right to recover:

• Outstanding balances
• Cleaning, damage or late fees

5. Delivery, Parking & Access

Safe and suitable access must be provided.

You must inform us in advance of:

• Parking restrictions
• Permits / red routes
• Limited access

Failure to do so may result in:

• Additional charges
• Cancellation without refund

Minimum access width: 1 metre

6. Space Requirements

You must ensure enough space is available.

Minimum clearance:

• 1 metre at sides
• 1.5 metres at front

If space is unsuitable on arrival:
➡️ Setup may be refused
➡️ Booking remains fully chargeable

7. Ground & Surface

Suitable surfaces:

• Grass
• Indoor halls
• Artificial sports surfaces

Unsuitable:

• Gravel
• Mud
• Slopes
• Decking

If unsafe, we will not set up and no refund will be issued.

8. Anchoring & Setup

Inflatables must be securely anchored.

• Grass: pegged into ground
• Hard surfaces: bolted (additional charge may apply)

You accept:

• Small holes may be made and refilled
• Anchoring is non-negotiable for safety

9. Power Supply

A safe RCD-protected power supply is required.

Failure to provide:
➡️ Setup refusal
➡️ No refund

Generators can be provided at extra cost.

10. Responsibility During Hire

Once set up and staff leave:

➡️ FULL responsibility transfers to the Hirer

Equipment must:

• Not be moved
• Not be tampered with

11. Supervision & Safe Use

A responsible adult must supervise at all times.

Rules:

• No shoes
• No food or drink
• No face paint, glitter, confetti, silly string
• No sharp objects
• No animals

Failure to follow rules may result in termination of hire.

12. Behaviour Policy

• Children’s equipment is not for adult use unless stated
• No intoxicated users
• Unsafe behaviour = immediate shutdown

No refunds will be given.

13. Weather & Safety (IMPORTANT)

Inflatables must not be used in unsafe weather.

This includes:

• Wind/gusts exceeding 24mph
• Heavy rain
• Storm conditions

We reserve the right to cancel, refuse or stop hire at any time if conditions are unsafe.

If WE cancel due to weather:

• Booking remains chargeable
• A credit note will be issued (excluding booking fee)
• Valid for 12 months
• Can be transferred to family/friends

❌ No refunds will be issued
(as weather is outside our control)

We may offer:

• Date change
• Indoor alternative

Final safety decision = Company only

14. Delivery Refusal / Unsafe Conditions

We may refuse or stop hire due to:

• Unsafe access
• Unsafe setup area
• No power
• Aggressive behaviour

➡️ Booking treated as late cancellation
➡️ No refund

15. Damage, Loss & Cleaning

You are responsible for all equipment during hire.

Charges may include:

• Repair or replacement
• Cleaning (minimum £100+)
• Severe mess/damage (from £250+)
• Loss of earnings

16. Staff Safety

Abuse or aggression towards staff will not be tolerated.

➡️ Staff may leave immediately
➡️ Booking remains fully chargeable

17. Evidence & Disputes

We may rely on:

• Photos/videos
• Staff reports
• Delivery logs
• Messages/emails

18. Chargebacks

Fraudulent chargebacks will be challenged using evidence.

We reserve the right to:

• Recover funds
• Take legal action

19. Cancellations

• More than 48 hours: booking fee retained
• Within 48 hours: full balance payable
• On the day: full charge applies

20. Force Majeure

We are not liable for failure due to events outside our control including:

• Severe weather
• Road closures
• Vehicle breakdown
• Government restrictions

21. Liability & Insurance

We hold £5 million Public Liability Insurance.

Nothing limits liability for death or personal injury caused by negligence.

22. Governing Law

These Terms are governed by England & Wales law.

23. Acceptance

By booking, you confirm you have read, understood and accepted these Terms.